Help centre
A good place to start.
Follow step-by-step guides with real screenshots, or search for a quick answer.
Step-by-step guides
Pick what you want to do.
Each guide walks you through the real screens, so you always know what to tap next.
Drivers
Find and book a parking space
From searching an area to holding your entry pass, in six steps.
Search for where you are headed
Enter an area, landmark or city, then choose your date, start time and vehicle type. Pick Hourly, Daily or Monthly depending on how long you need the space.
Tip. You can also tap one of the popular areas, such as T. Nagar or Anna Nagar, to search it straight away.
Open Find ParkingCompare the results
Each card shows the price per hour, rating, distance and facilities. Use the quick filters to narrow the list to covered, EV charging, CCTV or 24/7 spaces.
Tip. Tap the bookmark on a card to save it. Saved parking is waiting for you in your account, on any device.
Check the space before you decide
Open a space to see photos, amenities, reviews and location. Choose the plan, vehicle, date, start time and hours. The price updates as you go.
- Read the arrival details and the cancellation note.
- Look at the photos to check clearance and the entrance.
Review the price and your details
On the checkout page confirm your name, phone number and vehicle number. The price summary shows the parking fee, platform fee and GST, so there are no surprises.
Choose how to pay
Pay directly with UPI, card or net banking through Razorpay, or pay instantly from your Parkafella wallet if it has enough balance. Accept the terms and continue.
Tip. Not enough wallet balance? The Wallet option shows how much more you need, with a link to add money.
Show your entry pass at the gate
Once payment succeeds, your booking is confirmed. Open it from My Bookings to see the QR code and the 6-digit code. Show either one to the attendant or scan it at the gate.
Go to My Bookings
Quick answers
Common questions.
13 answers
BookingsHow do I cancel a booking?
How do I cancel a booking?
Open My Bookings, choose Cancel Booking on an upcoming booking, and confirm. Any refund follows the cancellation policy shown when you booked.
Check-inHow does QR check-in work?
How does QR check-in work?
Your confirmed booking includes a QR code and a 6-digit code. Show either to the attendant or scan the QR at the entry gate.
PaymentsWhen will I get my refund?
When will I get my refund?
Wallet refunds are instant. Refunds to your original payment method take 5 to 7 business days. Your booking shows the refund status.
PaymentsCan I pay with my wallet balance?
Can I pay with my wallet balance?
Yes. Choose Wallet balance on the payment page if your balance covers the total. Otherwise pay directly with UPI, card or net banking, or add money to your wallet first.
BookingsCan I extend my booking?
Can I extend my booking?
Extensions depend on availability. Check your booking for options and overtime rates, or contact the parking owner before your time runs out.
PaymentsHow do I get an invoice?
How do I get an invoice?
Open Payments and use the download button beside a paid transaction. Invoices are usually ready shortly after check-out.
For ownersHow do I list my parking space?
How do I list my parking space?
Create a business account, verify your email, then add your space from the owner dashboard. Set prices, available hours and accepted vehicle types.
AccountHow do I turn on two-factor login?
How do I turn on two-factor login?
Go to Profile Settings, open Security and switch on Two-factor login. You confirm your password and save backup codes. Each password login then asks for an emailed code.
AccountI forgot my password. What do I do?
I forgot my password. What do I do?
Choose Forgot password on the login page. We email a 6-digit code. Enter it and set a new password. The code expires after 10 minutes.
AccountHow do I change my account details?
How do I change my account details?
Open Profile Settings to update your name, mobile number, date of birth and address. To change your email address, write to us from Help & Support in your account.
PaymentsI was charged wrongly. What do I do?
I was charged wrongly. What do I do?
Open the booking and choose Report a problem with this charge, within 7 days of the booking ending. We reply within a day, and if we agree, the amount goes to your Parkafella wallet.
BookingsHow do I review a parking space?
How do I review a parking space?
After you check out, open the booking and rate your stay with stars, quick tags and an optional comment. You can edit your review for 7 days.
BookingsCan I buy a monthly pass online?
Can I buy a monthly pass online?
Yes, at spaces whose owner has set a monthly price. Open the space, choose Monthly, pick the start date and months, and pay from your wallet or by UPI, card or net banking. Cancel before it starts for a full refund to your wallet.
Still stuck?
Our Chennai team replies quickly on working days.